Privacy Policy one69 – Your Data Protection

Welcome to the one69 Privacy Policy. This document clearly and transparently explains how the one69 platform (one69.fun) collects, uses, stores and protects your personal information. We understand that privacy is more than just a word — it is the trust you place in us, and we take that responsibility seriously.

One69 is a premium online casino platform operating in Malaysia, offering a wide range of games including slots, Live Casino, and fish shooting. Throughout our operations, we collect certain data from members to ensure the platform runs smoothly, securely, and in compliance with applicable legal requirements.

By registering and using the one69 platform, you are deemed to have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please contact our support team or discontinue use of the platform.

This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy one69 for a full overview of your rights and responsibilities as a member of our platform.

One69 collects information from you through several different methods as you interact with our platform. The information collected falls into two main categories:

Information You Provide Directly:

• Registration Information: Full name, email address, phone number, date of birth, and the username you chose when creating your account.
• Identity Verification (KYC) Information: A copy of your identity card, passport, or other official document required to verify your identity for regulatory compliance.
• Financial Information: Bank account details, e-wallet information and transaction records for deposits and withdrawals.
• Communication: Content of messages you send to our support team via live chat, email, or other communication channels.

Automatically Collected Information:

• Technical Data: IP address, browser type, operating system, screen resolution and device used to access the platform.
• Activity Data: Game history, session duration, bets placed, wins, and transaction records within the platform.
• Cookie Data: Login session information, language preferences, and display settings stored in your browser.
• Location Data: General location information based on your IP address for geo-compliance and account security purposes.

Every piece of information we collect has a specific and legitimate purpose. one69 does not use your data for any purpose other than those stated below:

We only send marketing communications to you if you have given explicit consent during registration or through your account settings. You may withdraw this consent at any time by contacting our support team.

One69 takes a highly cautious and limited approach to sharing member personal data. In general, we do not share your information with third parties without your consent. However, there are certain situations where information sharing may occur:

• Trusted Service Providers: one69 works with a carefully selected group of third-party service providers, such as payment gateway providers, identity verification services, and cloud server infrastructure. All such providers are bound by strict confidentiality agreements and may only use your data for specified purposes.
• Legal Requirements: one69 may be required to disclose certain information if ordered by a court, law enforcement agency, or competent regulatory authority in Malaysia. In such cases, we will notify you where permitted to do so under the law.
• Fraud Prevention: In cases of suspected fraud, money laundering or other criminal activity, ONE69 reserves the right to share relevant information with the appropriate authorities and industry partners for mutual protection purposes.
• Business Transfer: In the event of any merger, acquisition, or business asset transfer, user data may be transferred to the new entity as part of that process, provided the new entity adheres to privacy standards of an equivalent level.

One69 never sell, rent, or trade your personal data to advertisers, data brokers, or any third party for commercial purposes. This is our absolute commitment to every platform member.

Protecting your personal data from unauthorised access, disclosure, alteration, or destruction is one69's highest priority. We implement multiple layers of technical and organisational security measures:

• 256-bit SSL/TLS Encryption: All communications between your browser and one69 servers are encrypted using the HTTPS protocol with 256-bit encryption, ensuring that data in transit cannot be intercepted by unauthorised parties.
• Two-Factor Authentication (2FA): one69 supports and encourages the use of two-factor authentication for all member accounts to add an extra layer of protection against unauthorised access.
• Real-Time Monitoring: Our automated security monitoring system operates 24 hours a day, 7 days a week to detect and respond to any suspicious activity or intrusion attempts in real time.
• Internal Access Controls: Only authorised one69 staff have access to member personal data, and only to the extent required to perform their duties. All access is logged and audited on a regular basis.
• Regular Security Testing: one69 conducts regular penetration testing and security audits by independent security experts to identify and address any system vulnerabilities.

The one69 platform uses cookies and similar tracking technologies to enhance the user experience and understand how the platform is used. Cookies are small text files stored in your browser when you visit a website.

Types of cookies used by one69:

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled as they are critical to platform operations.
• Preference Cookies: Stores your preferences such as language and display settings to provide a more personalised experience on future visits.
• Analytics Cookies: Helps us understand how members interact with the platform, which pages are most frequently visited, and where users encounter difficulties. This data is used in aggregate and does not identify individuals.
• Security Cookies: Used to detect and prevent fraudulent activity, cyberattacks and suspicious login attempts.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some areas of the ONE69 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and one69's internal policies, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the one69 support team via live chat within the platform. We will process your request within 14 business days.

One69 is a platform exclusively for adult users aged 18 years and above. We do not knowingly collect or process personal data of children under the age of 18.

During the registration process, one69 requires age verification through a date-of-birth declaration and KYC process. Should we find that personal data of a minor has been collected unintentionally, we will take immediate steps to delete that information and close the account involved.

If you believe that a minor has registered on the one69 platform, please contact us immediately so we can take the appropriate action.

One69 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law. The following are our general data retention guidelines:

• Active Account Data: Retained for as long as your account is active and for a reasonable period after account closure to allow us to resolve any outstanding claims or disputes.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date, in line with Malaysia's financial and tax legal requirements.
• KYC Documents: Retained for a minimum of 5 years after the termination of the business relationship, in line with anti-money laundering requirements.
• Support Communication Logs: Retained for 3 years for reference and dispute resolution purposes.
• Analytics & Technical Log Data: Data is deleted or anonymised within 12 months of collection.

When data is no longer required and there is no legal obligation to retain it, ONE69 will permanently delete or anonymise that data using secure deletion methods.

One69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, technological developments, or new legal requirements. We will notify you of any material amendments via:

• A clear notice on the one69 platform's home page.
• Notification email to your registered email address.
• Updates the "Last Updated" date at the top of this document.

Your continued use of the one69 platform after any amendments to the Privacy Policy take effect will be considered your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed on how we protect your information.

If any amendment materially reduces your privacy rights, we will seek your consent again before that amendment takes effect on your account.

If you have any questions, concerns, or complaints regarding the one69 Privacy Policy or how we handle your personal data, do not hesitate to contact us.

You may contact the ONE69 Privacy & Data Security team via:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon within the one69 platform.

We are committed to responding to all privacy-related enquiries within 3 working days. For more complex requests such as data access or data deletion applications, we require up to 14 working days to complete the process.

If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Personal Data Protection Department or the relevant regulatory authority.